If you have concerns with a service you received, please contact us within 24-48 hours. Because lash extensions require such gentle and strict maintenance requirements, we are unable to guarantee your lashes. No refund are offered on eyelashes extensions and any other services. If you experience any allergic reaction to a service we provided, a removal will be offered free of charge. We kindly ask that you reach out to Lashes And More Beauty immediately if you experience or be aware of any type of irritation so we may assist you as quickly as possible.